Involving users in shaping services

  • Date of release: 2018
  • Type: Guidance & research reports
  • Sectors:
    Arts and culture, Children and families, Citizenship and communities, Community development, Crime and public safety, Disability, Domestic violence, Education and learning, Employment and training, Environment, Housing and homelessness, Infrastructure support, International development, Mental health, Older people, Physical health, Sport, Substance use and addiction, Volunteering, Young people
  • Difficulty: Very Easy
  • Cost: Free
  • Developer/Author: Inspiring Impact

There is a growing interest amongst charities and funders to better understand what their users want and to shape their services accordingly. In this guide Inspiring Impact presents practical examples of user involvement and handy tips for organisations wanting to get started.

This guide draws on Inspiring Impact’s expertise in impact practice, a review of relevant literature,
and interviews with organisations who involve their users in shaping their services.


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