Citizens Advice’s national report, Understanding money skills (2017), looks at the findings of a survey over 1,000 face-to-face local Citizens Advice clients from across England and Wales on their baseline financial capability, or money skills. This research helps us understand the complex nature of our clients’ financial capability so we can provide more holistic, appropriate services that help people find a way forward. Chief Economist at the Bank of England, Andy Haldane, provides a foreword.
Foreword by Andy Haldane
Defining financial capability
What support is needed
What other factors matter
Our experience of providing support