Understanding Money Skills: where our help is needed most to improve client financial capability

Published26th May 2017

Citizens Advice’s national report, Understanding money skills (2017), looks at the findings of a survey over 1,000 face-to-face local Citizens Advice clients from across England and Wales on their baseline financial capability, or money skills. This research helps us understand the complex nature of our clients’ financial capability so we can provide more holistic, appropriate services that help people find a way forward. Chief Economist at the Bank of England, Andy Haldane, provides a foreword.


Foreword by Andy Haldane


Research method

Defining financial capability

What support is needed

What other factors matter

Our experience of providing support



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