Involving users in shaping services

Published2nd February
Estimated reading time20 minutes

There is a growing interest amongst charities and funders to better understand what their users want and to shape their services accordingly. In this guide we use practical examples of user involvement and provide handy tips for those organisations wanting to get started.

Many organisations  are already involving their users to shape service delivery, so we think learning from their example is the first step to better engage users.

If you have any examples of how user involvement has worked for you, please get in touch:


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